Airtel Money Customer Care Number

Airtel Money Customer Care Toll Free Helpline Number Consumer Complaint Email ID Service Centers & Office Address

Airtel launched mCommerce platform named Airtel Money with collaboration of Infosys and SmartTrust ( now Giesecke & Devrient ). Airtel Money was launched on 5th April 2012, at headquarters of Infosys’in Bangalore city. With the help of Airtel Money users can pay bill, transfer money and do other financial transactions directly on mobile phones. It has an all-India presence. Some charges are applicable in per Airtel Money transaction.

Airtel Payments Bank Ltd.

Registered Office:
New Delhi – Bharti Crescent,
1 Nelson Mandela Road,
Vasant Kunj, Phase II,
Pin Code – 110 070

Corporate Office:
Gurgaon – Airtel Center,
Plot No. 16, 6th floor,
Udyog Vihar, Ph-4,
Pin Code -122001, Haryana



Airtel Money Customer Care Support Numbers

Airtel User can dial: 121 ( Toll Free number )

Other Mobile User’s Call: 88000-12121

Register Airtel Money Complaint: 198 ( Via Airtel Number )

Support Email Id of Airtel Money:


How to register for Airtel Money

1. Dial *400#
Enter your name and Date of Birth > Choose Mpin

2. Load Cash
Go to any Airtel Relationship Center or nearst airtel money outlets
You can also load cash online via credit / debit card, net banking

3. Start using it


Benefits of Airtel Money

  • Pay Bill’s online and buy
  • Recharge any phone & DTH Connection.
  • Withdraw / Send money from Airtel Money account or any bank account
  • Book tickets of movies, train etc
  • Shop Online
  • Easy way to pay Electricity Bill, Gas Water bill etc.

To satisfy customers Airtel have established 2 levels of support desk.


Level 1 Support

Dial 400 via Airtel number for any complaints

Dial 88000-12121 from fixedline or any other mobiles ( Standard Calling Charges Apply)

Email for complaints at

To Check status of your complaint, query, request or anhy feedback –


Level 2 Support

Level 1 team promises to resolve complaints within 7 days.

In any case if you are not satisfied with the response of level 1 team within 8 days of complaint register, Grievance Officer will resolve the issue within 10 days of receipt. ( 9:30 to 6:30 pm except on national holidays ).

Please provide complaint number, date of complaint to 400, account number and details of complaint.
Email to Grievance officer at

Level 3 Support

If your complaint still not resolved, within 30 days of complaint register at level 2, you can approach the Department of Payments & Settlement System ( DPSS ) of the RBI:

General Manager
Department of Payment & Settlement Systems
Reserve Bank of India,
6 Sansad Marg, Ground floor
New Delhi = 110001

7 thoughts on “Airtel Money Customer Care Number

  1. Sir mera 5000 rupiya debit huya hai account se maine money transfer Kiya tha account se paisa kat gaya hai Lekin jisko sent Kiya tha uska account me JAMA Nehi huwa mera account number 7041549180 aur maine is account me transfer Kiya tha 34840571102 please help sir ….?

  2. mukesh APRIL 6, 2016
    Mere Airtel money par 2000 rupay hai aur ye transfer nahi ho pa raha hai aur Airtel money care par bhi call. +919576313963 nahi lag raha hai please mera balance bank account me transfer kar dijiye mujhe aur Airtel money use nahi karna hai number+91 9576313963

  3. Offer saw paid post bill above 400/- and get rs. 50/- as cash back. I paid a post paid bill of mobile no.9864043642 but can’t get back any a rupee note in my wallet. …
    Please to call me…9435107718

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