Airtel Money Customer Care Toll Free Helpline Number Consumer Complaint Email ID Service Centers & Office Address
Airtel launched mCommerce platform named Airtel Money with collaboration of Infosys and SmartTrust ( now Giesecke & Devrient ). Airtel Money was launched on 5th April 2012, at headquarters of Infosys’in Bangalore city. With the help of Airtel Money users can pay bill, transfer money and do other financial transactions directly on mobile phones. It has an all-India presence. Some charges are applicable in per Airtel Money transaction.
Airtel Payments Bank Ltd.
New Delhi – Bharti Crescent,
1 Nelson Mandela Road,
Vasant Kunj, Phase II,
Pin Code – 110 070
Gurgaon – Airtel Center,
Plot No. 16, 6th floor,
Udyog Vihar, Ph-4,
Pin Code -122001, Haryana
Airtel Money Customer Care Support Numbers
Airtel User can dial: 121 ( Toll Free number )
Other Mobile User’s Call: 88000-12121
Register Airtel Money Complaint: 198 ( Via Airtel Number )
Support Email Id of Airtel Money: email@example.com
How to register for Airtel Money
1. Dial *400#
Enter your name and Date of Birth > Choose Mpin
2. Load Cash
Go to any Airtel Relationship Center or nearst airtel money outlets
You can also load cash online via credit / debit card, net banking
3. Start using it
Benefits of Airtel Money
- Pay Bill’s online and buy
- Recharge any phone & DTH Connection.
- Withdraw / Send money from Airtel Money account or any bank account
- Book tickets of movies, train etc
- Shop Online
- Easy way to pay Electricity Bill, Gas Water bill etc.
To satisfy customers Airtel have established 2 levels of support desk.
Level 1 Support
Dial 400 via Airtel number for any complaints
Dial 88000-12121 from fixedline or any other mobiles ( Standard Calling Charges Apply)
Email for complaints at firstname.lastname@example.org
To Check status of your complaint, query, request or anhy feedback – www.airtel.in/forme/home/needhelp
Level 2 Support
Level 1 team promises to resolve complaints within 7 days.
In any case if you are not satisfied with the response of level 1 team within 8 days of complaint register, Grievance Officer will resolve the issue within 10 days of receipt. ( 9:30 to 6:30 pm except on national holidays ).
Please provide complaint number, date of complaint to 400, account number and details of complaint.
Email to Grievance officer at email@example.com
Level 3 Support
If your complaint still not resolved, within 30 days of complaint register at level 2, you can approach the Department of Payments & Settlement System ( DPSS ) of the RBI:
Department of Payment & Settlement Systems
Reserve Bank of India,
6 Sansad Marg, Ground floor
New Delhi = 110001