ICICI NRI Banking Customer Care Support

For NRI ( Non-Resident Indian ) account related issues or queries, please keep your Debit Card details ready while calling. Customer Care executive will authenticate you with these details.

To know the details of Interactive Voice Response System, click here


If you do not have Debit Card or Pin follow below steps


Request for New Debit Card


1. If you have no Debit Card, you can request for a new debit card by following any of the below options.

2. You can call 24 hour customer care support center and select option 2. You can request executive for a debit card.

3. If you are able to log into your internet banking, you can send request for Debit Card through service request

  • Click on “Customer Service” > select “Service Requests”
  • Click on “More” option > Under “Bank Account”
  • Under “ATM / Debit Card Related” > select “Reissue of last ATM / Debit Card”.

4. Still, if you are unable to send request then you can chat with officials using below steps:

  • Click on “Customer Service”
  • Click on “May I help you”
  • Click on “Start Online Chat Now”


Generate New Debit Card PIN


If you do not have PIN then you can generate a new PIN for your ICICI bank Debit Card by following below steps:

1. Via IVRS ( Interactive Voice Response System ) Phone Banking:

  • Select option 1 for “NRI Customers”, After the Welcome message
  • Again select option 1 for “Bank Account”
  • It will ask to enter Debit Card and PIN details for authenticate or press 1 for APIN generation
  • Select option 1 for APIN generation

2. Internet Banking ( Online PIN generation):

  • Click on Customer Service after login
  • On the left side of the page click on Service Request option
  • Click on More option under Bank account Click on Generate Debit Card PIN online
  • Select Card and enter CVV number (on the back side of your debit card – its 3 digit pin)
  • Click on Submit

3. You can also generate the PIN from the quick link ” MY CARD PIN” on the right side after login below “MY PROFILE” option

4. Physical form:
Please send request letter to below mentioned address:
NRI Services Center (CPC NRI)
5th Floor Autumn Estate, Mumbai
“A” WingNear Mhada, Chandivali, Andheri(East) – 400-072, India

You also send documents via P.O. Box option. Below is P.O. Box address

NRI Customers P.O. Box Service

ICICI Bank India, offers P.O. Box (Post Office Box) service to UK, USA, Australia, Canada, UAE, Singapore based NRI’s

Do not need to incur expensive courier charges for sending us your docs simply post them to your local P.O. Box

P.O Box Office Address

 Country Office Address
 USA  ICICI Bank Limited – P .O BOX 688, SPRING, BUFFALO, NewYork 142-400-688
 Singapore  ICICI Bank Limited, India** – PO Box 955, Quantium Solutions, BOM/SIN/126811/ICICI, Changi Airfreight Centre, Singapore-918116
 United Kingdom (UK)  ICICI Bank Ltd. – INDIA, P. O. Box 66, NRI Services Center, BOM/UK/1216811/ICICI, Hounslow W59RT
 UAE  NRI Services Center ICICI Bank Ltd., INDIA – PO Box – 15321, Quantium Solutions, BOM/UAE/126811/ICICI, Dubai
 Australia  NRI Services Center, ICICI BANK LTD, INDIA – P.O. Box 5151, IRS – BOM, QUANTIUM SOLUTIONS, BOM/AUS /126811/ICICI, Minto NSW 2566
 Canada  NRI Services Center, ICICI Bank Ltd., INDIA – BOM/CAN/126811/ICICI, P.O. Box 244, STN LCD Malton, Mississauga, ON L4T 3B6

Please note:

1. Users should not send docs via registered post or courier, send documents to PO Box via ordinary post only

2. Do not send monetary instruments like cash, cheques, demand drafts etc via this service. ICICI bank has rights to spoil such documents or return them back to you.

3. Its 14 days process, includes the delivery time taken to ICICI Bank India from dispatch date.

P.O Box option is available for Canada, USA, Australia, UK, Dubai and Singapore.

ICICI NRI Banking Toll Free Number Worldwide

 Country Toll Free Number
 USA  1866 ICICI 4U
 UK  0-8081-314-151
 Singapore  800-101-2553
 Canada  1866 ICICI 4U
 Australia  0011-800-0424-2448
From Europe
 Belgium  00-8000-4242-448
 Finland  990-8000-4242-448
 France  00-8000-4242-448
 Germany  00-8000-4242-448
 Ireland  00-8000-4242-448
 Italy  00-8000-4242-448
 Luxembourg  00-8000-4242-448
 Netherlands  00-8000-4242-448
 Portugal   00-8000-4242-448
 Spain  00-8000-4242-448
From UAE 8000-9114-001
Bahrain 800-04-877
From India – For NRI’s when in India 1800 102 5600
Non Toll free numbers to India ( from any country ) 91-4030-99-8025
Contact Numbers of other Offices
Bahrain +9731-7576-161
Hong Kong +8522-234-2651, +852-2234-2655
Sri Lanka +94-11-424-2448
Russia +7495-981-4988

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